Request For Service

 
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How may we assist you?


Technical Support and Software updates are only provided to Riata CRM VAR's and end-users who are current on maintenance.

If you are an end-user, we encourage you to contact your VAR first for support.

End-users receive two hours of technical support each year maintenance is renewed.

To purchase a maintenance agreement, contact your local Riata CRM VAR.  You may also contact DDP directly at 281-538-2886 X110 and we will be happy to put you in touch with a Riata CRM VAR.

End users please review technical support options for end users on the support page.

Full Name
Company
Address
 
City State Zip code
Phone Number
Email address
Confirm email address
  

Product Information

What Version
of Riata CRM or competing product do you currently have?		 Version 5.5 Version 4.2 Version 2000/1
Version 2003 Other:
What is the version date ? (located in lower right corner of the login screen)
If you currently use any version of AccPactm or SBTtm, please select the appropriate version. VP2000 VP10 Pro 2.x Pro 3.x
Pro 5.x Pro 6.x 
 Pro 7.1 VFP Other:
None
If you filled out a version above please let us know build you are you using?
Platform Windows NT Windows 2000 Windows XP
Any program
modifications?		 No  Yes
  

Please use this area to provide detailed information
about the problem or error you are receiving. 

To help us diagnose your problem, please:

  • Provide any error messages you are getting.
  • Tell us if the problem is reproducible.
  • Tell us the steps you followed to encounter the problem.
  • Provide any additional details you think may be important.

 

 

 

 

 
Support Options

It is important that end-users work with their VAR.  VARs know more about your specific setup and needs.  Very often they will have your answers and then we at DDP can keep adding more features to
Riata CRM!

 

How it works

After you've submitted this form, we will review your report, along with checking to verify that you are current on maintenance.  We will determine if this is best handled by DDP's technical support or your Value Added Reseller.  We will make every attempt that you hear back from someone within 24 hours.

 

 

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