Support

Support Options

Our Support Services

Technical Support options for End Users*

End users are encouraged to first contact their Value Added Reseller
Access to online support documents
End Users who are current on annual maintenance are entitled for up to 2 hours of installation support from someone at Data Developers Plus via phone, fax or email. This support is intended to assist the VAR to facilitate the successful implementation of Riata CRM. Data Developers Plus offers this support on a best efforts basis. We will make every attempt to answer all questions and correct all issues. However, we cannot guarantee a resolution for every request.
We also offer VAR approved end-user direct support contracts that allow you to receive technical assistance directly from Riata CRM Staff. Talk to your VAR to find out more information.

Download the Annual Enduser Maintenance Plan

Patches

Patches are periodically posted that contain fixes and new Riata CRM features. These patches are available to users who are current on Annual Software Maintenance. Simply go to Help - Check for updates and Riata will let you know if there are updates for your version. Click on the link below to see the changes and list of files affected.

9.2.3 with Link to Sage Pro ERP/Pro Series/SBT
/ 05/11/07 Patch
/ 05/14/07 Patch
/ 05/21/07 Patch
/ 05/30/07 Patch
/ 06/13/07 Patch
/ 06/28/07 Patch
/ 07/15/07 Patch
/ 08/01/07 Patch
/ 09/07/07 Patch
/ 10/15/07 Patch
/ 11/29/07 Patch
/ 02/28/08 Patch

9.6.5 with Link to TIW ALERE
/ 07/30/07 Patch
/ 11/02/07 Patch
/ 12/03/07 Patch

9.7.1 with Link to Redwing TurningPoint
/ 07/15/07 Patch

9.8.1 Customer Frontline with Link to TriTech AIMsi

Online Technical Support Documents
100	Install or Upgrade Riata CRM from an existing version. Updated 4/29/2007
101	Configuring Riata CRM to link with Microsoft Office 2000-2007
102	Configuring Riata CRM to send Faxes (We now support Winfax Pro & Microsoft Fax)
103	Configuring Riata CRM to send E-Mails
104	Creating and revising form letter templates
105	Re-assigning records to a new salesperson
106	Transferring prospect records into customer databases
107	Evaluating the effectiveness of your marketing campaigns
108	Re-assigning area codes
109	Modifying Avery Label Formats
110	OLE Error upon clicking email tab
111	Installing Riata CRM Remote Synchronizer
112	Customize riata.ini (previously .ok files)
113	List of available keyboard shortcuts in Riata CRM
114	Riata CRM 9.2 Bid/Order/Invoice forms vertical lines not drawing properly in PDF output
115	Mail Merge – How to preview and print all the merged letters when you actually only see the first letter when Microsoft Word opens after merging.
116	MS Word Error “Unable to run the specified Macro”
117	Add domain users to Windows Server 2003 Fax Service so users can fax from Riata CRM
201	Riata CRM User's Manual (link to Sage/Pro/VP), Zip format, Word Doc format, PDF Format (Updated 4/29/07)
202	Riata CRM User's Manual (link to TIW's Alere), Zip format, Word Doc format, PDF Format (Updated 04/05/06)
203	Riata CRM User's Manual (link to TurningPoint), Zip format, Word Doc format, PDF Format (Updated 07/15/06)

Request for Support

End-users, please read all the information on this page first. If you are current on maintenance and need to contact us for support, just click the magnifier glass on the top of this page.

Do you need a VAR?

We work thru a dedicated and knowledgeable channel of value added resellers. Click How to Buy on the left panel of this page to find one near you.

Automatic Updates

Go to help/check for updates and ensure you're on our very latest revision.

Data Developers Plus 8870 South Maryland Pkwy Suite 135 Las Vegas, NV 89123 877-238-0436